Shipping policy

General Information

  • All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.

Shipping Locations

  • We ship domestically and internationally. If you have any questions about shipping internationally, please contact our customer service team at rullasjewellery@gmail.com.

Shipping Times

  • Domestic Shipping: Typically, orders are processed and shipped within 1-2 business weeks. Delivery times vary by location but generally take 1-3 business days.
  • International Shipping: Orders are processed within 1-2 business weeks, and delivery times vary by location. International shipments can take between 7-21 business days depending on customs processing times and the destination country.

Shipping Costs

  • Shipping costs are calculated at checkout based on the destination of the items in the order. 

Order Tracking

  • Once your order has shipped, you will receive a confirmation email. For more information contact us at rullasjewellery@gmail.com or at +971565818066.

Customs and Duties

  • International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.

Delivery Issues

  • If your order arrives damaged, please contact our customer service immediately at rullasjewellery@gmail.com with your order number and photos of the damaged product. We will address the issue promptly.
  • If you have not received your order within the estimated delivery time, please contact our customer service team at rullasjewellery@gmail.com for assistance.

Returns and Exchanges

Contact Information

  • For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at rullasjewellery@gmail.com or call us at +971565818066

We strive to provide the best service possible and products. Thank you for shopping with Rullas Jewellery!